FAQ

The best way is to measure the overall length (OAL) along the main leaf, from the center of the front eye to the center of the rear eye, with the spring sitting on a flat surface. Eye-to-eye measurement is not accurate because the distance changes as the spring flexes. Also measure the center-bolt location to ensure your axle sits in the right spot.

If you're unsure, call us at 602-275-0445 and we'll walk you through it.

Most orders ship within 1–2 business days. Some items ship direct from the manufacturer and may take additional time. Shipping charges are based on total weight — you're only charged one low delivery price even if we ship from multiple locations.

We accept returns within 30 days of receipt. Items must be in original, unopened condition. Return shipping is the responsibility of the buyer unless the item is defective. Custom and made-to-order items are non-refundable. Contact us before returning any item.

Valley Spring Service guarantees the workmanship of products sold for 30 days from date of receipt. If you receive a defective product, review the manufacturer information included with your product. If your product fails after 30 days, contact us and we'll help you submit a claim to the manufacturer.

Absolutely! We're located at 2542 E. Jefferson St, Phoenix, AZ 85034. Our hours are Monday through Friday 7:00 AM to 4:00 PM. Call us at 602-275-0445 with any questions.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shopify Pay. All transactions are SSL-encrypted for your security.